OUR DEFINITION OF QUALITY
Quality is care that is accessible, safe, effective, patient-centred, timely, efficient, equitable, appropriate and efficient.

POLYCLINIC QUALITY MANAGEMENT POLICY

We, at the Polyclinic shall provide quality care which is integrated with the Polyclinic mission statement. We are committed to ensure care that is accessible, safe, effective, efficient, timely and appropriate. We strive to meet the needs and expectations of our patients, their families and others whom we serve. We consider that quality and safe care are our top priority and therefore we strive to eliminate unsafe practice by:

• Providing an environment that is clean;
• Conforming with safety regulations and legislation;
• Fostering professionalism;
• Ongoing Quality Improvement training program that empowers our staff, patients and their family;
• Involving outpatients and their families in decision making about their treatment in order to achieve care that is acceptable to our culture, with minimum cost possible, without compromising the quality of service we provide;
• Exercising a system of sharing knowledge and responsibilities with the key aim of continuously improving our system and processes based on measureable objectives.